- Why do I have to register for a login and password?
- Why am I asked to provide personal information when registering?
- What about Privacy?
- What is the UVC WebStart vesion?
- I created a user ID and password but when I try to use them I get "Login failed, check user ID or password"?
- I forgot my password, what should I do?
- Do I need to be connected to the Internet to use UVC?
- Is UVC able to access other IM networks?
- How can I access my information over the Internet or from other locations?
Why
do I have to register for a user ID and password?
To use UVC you must register for a user ID and password to ensure
that you only ever gain access to your information from any computer.
Your user ID also uniquely identifies you from other users in the
UVC messenger service.
Why am I asked to provide
personal information when registering?
The personal information requested when registering is not required.
It is simply there to create your personal or business profile on
the UVC network. This information will only be available to your contacts
if you allow them to have access to it. If not, no other user or person
will gain access to this information.
What about Privacy?
Privacy is something we take very seriously at UVC. UVC will not use
any personal information you provide or pass that information to any
third party.
What is Java Web Start?
Java Web Start is an application that allows you to launch full featured
applications easily from your web browser. UVC is an Internet application
that has the ability to be accessed from any computer. In order to
allow our users to do this without going through complicated installation
procedures from each computer Java Web Start is one of the options
used to launch the application. You do not need to use Java Web Start
if you use the Full install version of UVC.
I created a user ID
and password but when I try to use them I get “Login failed, check
user ID or password”?
This is probably due to an upper-case, lower-case issue. The UVC password
is case sensitive, check to ensure that you did not have your caps
lock on when you created or entered the password. If you still have
problems logging in please e-mail us at support@universalvillage.net.
I forgot my password,
what should I do?
If you forget your UVC password, launch the UVC program and click
on "Forgot Password click here". You will then be asked
to provide your username and the e-mail address you gave when you
registered your account. If the e-mail address is correct you will
receive an e-mail from UVC providing a link to change your password.
You must also answer the secret question you provided when registering
your account. If you encounter problems at any time simply e-mail
recoverpwd@universalvillage.net
for further help and instructions.
Do I need to be connected
to the Internet to use UVC?
No. We do have offline support available in our Gold and Business
Editions of UVC. You will need to be online however In order to collaborate
with your colleagues.
Is UVC able to access
other networks like the AOL instant messenger or MSN network?
Yes we do provide limited interoperability with MSN and AOL instant
messenger networks.
I have just started
using UVC and I'm not sure how to access my information over the Internet
Would it require installing the application on another computer? It
would be nice to just open up a browser window and work with it from
there without having to install software.
As of version 5.1 we offer access through the web using the UVC Web
Edition. This version offers limited functionality compared to the
full install version though and we do recommend that when possible
to install UVC or use the WebStart version.
Last revised: April, 2008
